SHIPPING & RETURNS

Thank you for choosing Elite Cafe' Glueless, Ready-To-Wear Wig Collection. Elite Cafe' currently offers FREE shipping for orders $100+ and $6.00 FLAT RATE shipping for all other products. Once your item has shipped, you can expect arrival on the East Coast to be approximately 2-3 business days and 3-4 business days on the West Coast. There may be some delays during rush and peak seasons such as the holidays. No shipping is done on weekends or holidays. 

Returns & Exchange Policy: Because each unit is custom made, you will have 24 hours after you have placed your order to cancel it for a FULL REFUND. After 24hrs, all sales are final. However, we do allow exchanges under the following conditions:

-You contact us within 3 days of delivery.

-The unit is unused, uncut, unsoiled, and in original condition.

-The exchange is due to sizing or order errors (not preference of wear).

-You agree to pay $11.00 for shipping & handling for your exchanged unit to be returned to you once it has been completed.

Steps for Exchange:

1. Email hello@elitecafe.co with your order number and reason.
2. If approved, we will send instructions for returning the original unit.
3. Once we receive the unit in its original condition, a new unit will be processed. 

Please Note:

-Return shipping is the buyer's responsibility unless due to our error.

-NO partial refunds, discounts, or adjustments will be provided after a unit has been shipped, worn or styled.

-Testimonials or confirmation of satisfaction void any further claims or disputes.

-Approved exchanges are a one-time courtesy.

-ADDRESS CHANGES CANNOT BE MADE ONCE YOUR ORDER HAS BEEN PLACED.

-The following customizations are NOT eligible for exchange: Add Baby Hair, Cut My Lace, Extra Lace Plucking.

Thank you so much for choosing Elite Cafe'.